Panametrics, a Baker Hughes company, has anexperienced staff of customer support personnel ready to respondto your flow inquiries and tosupport your onsite or remote needs.
Ourflexible and scalable support services offeringsrange fromtraining and product repairs to extended warranties and field assessments.
Whatever your support needs, Panametrics Services has a solution for you. We offerfull-coverage FlareCare SSAsthat eliminate any concern from your end, puttingthe power and experience of Panametrics' team of expertsto task monitoring and resolving any issues that may come up in your process.
Whatever level of support you need, Panametrics Service is here to help.
If you need to check on the status of your company's order or return, or you need to quickly and efficiently return your product, you can do all of that and more at ourBaker Hughes Store.
Panametrics Service & Support Offerings
Find peace of mind with the Panametrics Care program
Panametrics Care provides customers with anextended warranty, technical support, and discounted services. Using our Panametrics Care program has the potential tosave you thousandsin reduced downtime or replacement of product.
Panametrics products come with an 18-month standard warranty.Purchasing Panametrics Caredoubles your new product warranty. This extended warranty meansyou can focus on operating your critical equipmentand not worry about the instrumentation.
Our team is prepared toquickly return your product to working conditions, if any issues arise, byutilizing our global field engineering servicesand our new digital returns portal that is integrated into MRP.
Save money and increase your flare flow meter uptime
ThePlus and Premium FlareCare SSApackagesprovide enhanced planning, resource scheduling, and asset management. Benefits include:
- Reduced Risk– Avoid the 2- to 3-week lead times associated with our standard transactional services, significantly cutting your risk of multi-thousand dollar fines.
- Less Liability/Lower Costs– Reduce the need for scaffolding installation and transducer extraction as well as operator risk associated with toxic gas exposure and working at heights.
- 固定成本– Eliminate standard annual increases with our multi-year contract that reduces renegotiation efforts and provides a fixed verification rate.
- Proactive Scheduling– Establish a timeline for your annual verifications in addition to quarterly and preventative maintenance requirements.
Did you know?
Moisture probes require regular calibration to guarantee your measurement and Panametrics recommended 6-12 month calibrations intervals. Follow the easy process below to check your probe data and order a calibration at one of our global calibration laboratories.
Panametrics offers calibration service agreements that guarantee your moisture probes are calibrated on time. Check out ourMoisture Probe Exchange Program&Probe Calibrationdownloads for further details on this great program.
Supporting our customers
A technical support team is available to help when you areexperiencing issues and need troubleshootingor to answer questions about what is needed to repair your hardware.
Panametrics Services has a team ofexperts standing by, ready to listen to you, assess your needs, and help get you back on track as quickly as possible.
Email our Tech Support:Panametricstechsupport@bakerhughes.com
Call our Tech Support:800-833-9438
Panametrics' Services versatile training curriculumallows qualified instructors to customize course topics based on relevant equipment at each customer site.
多年的现场经验,our trainers have a deep knowledgeof product installations, operation, and maintenance.
This, combined with proven teaching skills and commitment to knowledge transfer willensure your team has a positive learning experience. Some of our most popular training topics are:
- Theory of Ultrasonics
- Liquid & Gas Flow Overview
- Advanced Troubleshooting
- Gas & Moisture Overview
- Flare Solutions
Featured Video: How To: View Returns Status
Didn't find what you were looking for here? Contact us at the link below and one of our Panametrics experts will assist you